Accenture: Unified Agent Portal
UAP: A cloud-native tool unifying customer interactions through dashboard insights.
About the project
Streamlining omnichannel interactions into easy-to-learn and easy-to-use agent tools, while providing agents with meaningful real-time customer insights and analytics, is cumbersome for organizations to implement.
Client:
Accenture External Clients
Role:
Senior UI and UX Designer
Services
UI/UX, User Research, User Interviews
Project Details
Due to the confidential nature of this project, I'm happy to share more details verbally during the interview. 😊 Feel free to reach out to me directly. Please note that I may only be able to discuss my role and general responsibilities.
For more information, you may refer to AWS Posting on Accenture's UAP here.
Responsibilities: User Research, Strategising, Facilitating Weekly UX Meeting with Stakeholders, UX & UI Design, Prototyping, Usability Testing
