Accenture: Unified Agent Portal
UAP: A cloud-native tool unifying customer interactions through dashboard insights.
About the project
UAP is an omnichannel, multitenant, cloud-native, serverless productivity tool which streamlines voice, chat, video, and digital interactions into a single interface. It gives agents access to real-time customer insights, agent assistance, and analytics to put more information at agents’ fingertips to handle customers better and faster. For supervisors, it provides vital contact center metrics and agent management capabilities to ease management complexity.
Client:
Accenture External Clients
Role:
Senior UI and UX Designer
Services
UI/UX, User Research, User Interviews
Project Details
Due to the confidential nature of this project, I'm happy to share more details verbally during the interview. 😊 Feel free to reach out to me directly. Please note that I may only be able to discuss my role and general responsibilities.
For more information, you may refer to AWS Posting on Accenture's UAP here.
Responsibilities: User Research, Strategising, Facilitating Weekly UX Meeting with Stakeholders, UX & UI Design, Prototyping, Usability Testing
